Thank You for Choosing OOdles Energy!
Get started by downloading our App
Frequently Asked Questions
FAQs
Here are some frequently asked questions about OOdles Energy.
Who should I contact if a non-charging vehicle is occupying a charging space?
If a non-charging vehicle is occupying a charging space for an extended period of time, please contact us at (239) 829-4100. Be prepared to provide the vehicle information, including make, model and license plate number. We will do our best to have the vehicle promptly removed.
What forms of payment are accepted? Can I use payment apps like Apple Pay, Google Pay, PayPal, Venmo or Zelle? What about foreign currency?
OOdles currently accepts major credit cards, VISA, Mastercard and American Express. Payment must be in US dollars, and is subject to authorization by the card issuer. We do not accept foreign currency or payments via payment apps at this time. In the future, we may offer an RFID card that you can elect to receive. This OOdles card will provide a convenient method for accessing charging stations within our network, without the use of a separate mobile device.
Who should I contact if I have a billing question?
Billing questions should be addressed to the OOdles accounting department by calling (239) 829-4100.
How can I check my OOdles balance?
Your OOdles account balance can be viewed in the OOdles app menu.
Can I choose to pay my balance monthly?
In most cases, your account will hold your credit in the form of purchased units, each with a monetary value of $1. Any fees or charges incurred for the purchase of services will be deducted from your OOdles account balance. Any additional units purchased by you will be added to your OOdles account balance.
Alternately, you may be billed on a per-use basis (pay as you go) or monthly membership basis, depending on the availability and your selection of these options. Access the OOdles app menu to change your current payment option.
How can I change the credit or debit card associated with my OOdles account?
Access the OOdles app menu to add, delete or change the credit or debit card associated with your OOdles account.
I received an unexpected $15 charge on my OOdles Energy account. What is this for?
This is most likely the result of a negative balance on your account. When signing up for the OOdles app, you agreed to allow OOdles to automatically top off your account to $15, whenever your balance becomes negative. You should receive notification of this charge via email or text within 48 hours. If preferred, you can opt out of the automatic top-off feature and top off manually instead, but you will be unable to charge your vehicle once your account falls into negative credit.
Can I use my OOdles app to charge someone else’s vehicle?
Yes, as long as you cover the charges using the payment option registered to your OOdles account.
Who should I contact if an OOdles charger isn’t working properly?
Please contact OOdles immediately at (239) 829-4100 for prompt repairs. Do not contact the property’s management office. OOdles is responsible for all maintenance and servicing of the charger units.
Are there other OOdles charger locations near me?
You can use the map feature on the OOdles app to search for nearby OOdles chargers.
Can I use my OOdles app to pay at chargers not owned by OOdles?
No. The OOdles app is compatible only with chargers owned and operated by OOdles Energy.
What if I lose my phone? How can I access an OOdles charger?
Currently, you will need your phone to scan the code on the charger you wish to use. In the future, we hope to provide an RFID card that will allow you to access our chargers without using a smartphone.
How can I be sure my credit or debit card and other personal information are safe?
We take data privacy seriously and make every effort to keep any information you provide safe and secure. This includes using an encrypted, secure payment mechanism to protect your debit or credit card details.
In addition, we have certain obligations under data privacy laws to notify individuals about how we will process any personal information we collect. This applies to information about you collected through our website, through your registration and through your use of the OOdles network. If you have specific questions about the data privacy notice, you can contact us at info@oodlesenergy.com or by writing to OOdles Energy, 4850 Tamiami Trail N, Suite 301, Naples, FL 34103.
Why was my account charged an ‘idle’ or ‘overstay’ charge?
If your vehicle remains in a charging space for too long after you’ve received notification that charging is complete, you may be charged additional fees. These fees are referred to as idle or overstay charges. The idle or overstay period (the time after which charges will be imposed), as well as the cost of the idle or overstay charge, is indicated in the OOdles app on the charger detail page. We ask that all customers be considerate of other users and not occupy a charging space for longer than necessary. In the event that an EV is left unconnected and blocking a charging station, we may take action based on feedback from other customers.
If you experience problems with this app or an OOdles Energy charger, please notify us promptly. You can call (239) 829-4100. For charger issues, you will need to provide the location and ID number of the affected charger.
Thank You for Choosing OOdles Energy!
Get started by scanning the QR code to download our App
(You can also tap or click the QR code to download our app)
Frequently Asked Questions
FAQs
Here are some frequently asked questions about OOdles Energy.
Who should I contact if a non-charging vehicle is occupying a charging space?
If a non-charging vehicle is occupying a charging space for an extended period of time, please contact us at (239) 829-4100. Be prepared to provide the vehicle information, including make, model and license plate number. We will do our best to have the vehicle promptly removed.
What forms of payment are accepted? Can I use payment apps like Apple Pay, Google Pay, PayPal, Venmo or Zelle? What about foreign currency?
OOdles currently accepts major credit cards, VISA, Mastercard and American Express. Payment must be in US dollars, and is subject to authorization by the card issuer. We do not accept foreign currency or payments via payment apps at this time. In the future, we may offer an RFID card that you can elect to receive. This OOdles card will provide a convenient method for accessing charging stations within our network, without the use of a separate mobile device.
Who should I contact if I have a billing question?
Billing questions should be addressed to the OOdles accounting department by calling (239) 829-4100.
How can I check my OOdles balance?
Your OOdles account balance can be viewed in the OOdles app menu.
Can I choose to pay my balance monthly?
In most cases, your account will hold your credit in the form of purchased units, each with a monetary value of $1. Any fees or charges incurred for the purchase of services will be deducted from your OOdles account balance. Any additional units purchased by you will be added to your OOdles account balance.
Alternately, you may be billed on a per-use basis (pay as you go) or monthly membership basis, depending on the availability and your selection of these options. Access the OOdles app menu to change your current payment option.
How can I change the credit or debit card associated with my OOdles account?
Access the OOdles app menu to add, delete or change the credit or debit card associated with your OOdles account.
I received an unexpected $15 charge on my OOdles Energy account. What is this for?
This is most likely the result of a negative balance on your account. When signing up for the OOdles app, you agreed to allow OOdles to automatically top off your account to $15, whenever your balance becomes negative. You should receive notification of this charge via email or text within 48 hours. If preferred, you can opt out of the automatic top-off feature and top off manually instead, but you will be unable to charge your vehicle once your account falls into negative credit.
Can I use my OOdles app to charge someone else’s vehicle?
Yes, as long as you cover the charges using the payment option registered to your OOdles account.
Who should I contact if an OOdles charger isn’t working properly?
Please contact OOdles immediately at (239) 829-4100 for prompt repairs. Do not contact the property’s management office. OOdles is responsible for all maintenance and servicing of the charger units.
Are there other OOdles charger locations near me?
You can use the map feature on the OOdles app to search for nearby OOdles chargers.
Can I use my OOdles app to pay at chargers not owned by OOdles?
No. The OOdles app is compatible only with chargers owned and operated by OOdles Energy.
What if I lose my phone? How can I access an OOdles charger?
Currently, you will need your phone to scan the code on the charger you wish to use. In the future, we hope to provide an RFID card that will allow you to access our chargers without using a smartphone.
How can I be sure my credit or debit card and other personal information are safe?
We take data privacy seriously and make every effort to keep any information you provide safe and secure. This includes using an encrypted, secure payment mechanism to protect your debit or credit card details.
In addition, we have certain obligations under data privacy laws to notify individuals about how we will process any personal information we collect. This applies to information about you collected through our website, through your registration and through your use of the OOdles network. If you have specific questions about the data privacy notice, you can contact us at info@oodlesenergy.com or by writing to OOdles Energy, 4850 Tamiami Trail N, Suite 301, Naples, FL 34103.
Why was my account charged an ‘idle’ or ‘overstay’ charge?
If your vehicle remains in a charging space for too long after you’ve received notification that charging is complete, you may be charged additional fees. These fees are referred to as idle or overstay charges. The idle or overstay period (the time after which charges will be imposed), as well as the cost of the idle or overstay charge, is indicated in the OOdles app on the charger detail page. We ask that all customers be considerate of other users and not occupy a charging space for longer than necessary. In the event that an EV is left unconnected and blocking a charging station, we may take action based on feedback from other customers.
If you experience problems with this app or an OOdles Energy charger, please notify us promptly. You can call (239) 829-4100. For charger issues, you will need to provide the location and ID number of the affected charger.